boydsmaps online connectivity problems

[Boyd]

Use this thread to report any connectivity problems with the site. The following links can help with troubleshooting - the first one will attempt to remotely connect to the site. This can help you determine whether everyone is having problems, or if it's just you.

https://www.isitdownrightnow.com/online.boydsmaps.com.html

And this is the status center for the hosting company. The server is in DC-1 Connecticut:

https://support.olm.com/wmcp/server-status/

If you have problems accessing the site, you can post them here. But I have downtime monitoring that should automatically notify me of any problems, so I'll probably already know.

 

[Boyd]

Note: I have deleted a bunch of old downtime reports that are no longer relevant.

 

[1Jerseydevil]

Must be frustrating after all the time you have invested. I guess it's out of your hands and we'll all have to deal with it.

 

[Boyd]

Yeah, this incident was frustrating. Never got a response to the support ticket, but obviously they fixed the problem and it took less than 24 hours. It's a small company and I know their techs are busy so there didn't seem to be a point in getting nasty, although I was going to complain to my sales rep if it wasn't fixed today.

Anyway, everything seems to be back to normal now!

 

[rockSteady_32]

If it's not loading it may be worth quickly trying to load the site in Chromes incognito mode. I thought the site was down for me but checked https://downinspector.com/check/https://online.boydsmaps.com which said the site was up. I cleared my browser cache and loaded the page in incognito mode and it loaded. Most likely it's caused by a browser extension or ad blocker.

 

[Boyd]

That's interesting, I have not seen a problem like this in my testing with Chrome. But I'm not using any ad blockers or extensions. They certainly could cause a problem.

We did have a brief outage this morning however, if that's when you ran into this. Got a downtime report from 11:20 - 11:30 AM but didn't bother to post here since it was already over by the time I noticed the e-mail. There was also an outage from 2:42 - 2:45 AM very early this morning.

Some outages are pretty brief, so it's possible you just hit one of those, unless it was not working for an extended period.

 

[rockSteady_32]

Yeah, I've got a huge amount of Chrome extensions ad blockers/trackers etc installed. You could be right though if it was only down for a few minutes maybe it wasn't caused by an extension. I'll go back to normal Chrome and see if it happens again. Thanks

 

[Boyd]

BTW, I'm just finishing up a huge update to the site that includes a customizable map menu and other user preferences that you can set. These features use the Web Storage API to store site data on your computer which is a better system than the older "cookie" method. But it will not work in incognito or private browsing mode, which blocks local storage of site data.

 

[rockSteady_32]

BTW, I'm just finishing up a huge update to the site that includes a customizable map menu and other user preferences that you can set. These features use the Web Storage API to store site data on your computer which is a better system than the older "cookie" method. But it will not work in incognito or private browsing mode, which blocks local storage of site data.

Thanks fot letting me know. Looking forward to the update

 

[Boyd]

Site is down again, just noticed and also received an automated downtime report. This also affects the 3d LIDAR site, which is on the same server. Tech support has been notified.

 

[Boyd]

Site is back online. Fingers crossed

... and now it's back down again.

 

[Boyd]

Site came back online around 3:30 and seems to be working properly now. .