boydsmaps site/connectivity problems

Boyd

Administrator
Staff member
Site Administrator
Jul 31, 2004
9,923
3,074
Ben's Branch, Stephen Creek
Use this thread to report connectivity or other problems with the app or site. I will also post updates here on any site maintenance or upgrades.

Note: To keep this thread short, most problem reports will be deleted after they are resolved.
 
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Boyd

Administrator
Staff member
Site Administrator
Jul 31, 2004
9,923
3,074
Ben's Branch, Stephen Creek
Event Summary:
boydsmaps.com went down at 7:30 PM on Friday, March 29 and came back up at 9:00 PM on Tuesday, April 2 with full restoration of all content by 7:00 PM on Thursday, April 4.


To make a long story short, the hosting company rushed into migrating the site to a new server without advance discussion, as we had planned. I calculated their method would take over two weeks due to the very large amount of data and slow interface on the old server - something they apparently didn't consider.

It became clear that the fastest way to restore the site would be to do it myself since my internet is more than 10 times faster than their connection to the old server (the new server is much faster). The site consists of two terabytes of data and 73 million files, which made things difficult. Basically, the process was like rebuilding a house, brick by brick. :D

But we're back now, on a faster server with three terabytes of disk - plenty of room for new maps!
_______________________________________
Note: I've deleted all the old updates about the outage since it's over and time to look ahead instead of back.
 
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Boyd

Administrator
Staff member
Site Administrator
Jul 31, 2004
9,923
3,074
Ben's Branch, Stephen Creek
boydsmaps.com appears to be down at the moment... must have just happened since it's been working all morning. Will open a support ticket...
 

Boyd

Administrator
Staff member
Site Administrator
Jul 31, 2004
9,923
3,074
Ben's Branch, Stephen Creek
Have received a couple responses from support, they said there was a DNS issue they were looking into. Then they said it was fixed and the site was back up. It still isn't working for me on Verizon FIOS, but it works on my phone with AT&T cell service. If you're having problems, this link should tell you whether the site is actually down. It has been saying the site is down for everyone, but for a brief period it said the site was back up.

 

Boyd

Administrator
Staff member
Site Administrator
Jul 31, 2004
9,923
3,074
Ben's Branch, Stephen Creek
Just received this from support....

The issue was a DNS issue, so the behaviour will not be consistent while the updates are propagated through the internet - different ISPs will get the fix a little later than others.
 
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