I don't doubt that, their quality went down with the move to where the products come from. I have a pair of their boots, probably 20+ years old that are still made here, but the other stuff's quality isn't what it used to be.Interesting they say returns have doubled in the last 5 years.
When I was in college in the 70's I worked at Sears Pleasantville store. They had a very liberal return policy at that time. Some people with summer homes in OC and Margate would "buy" vacuum cleaners, and even boats in June and return them in September. Some people have, and always will abuse an "honor system" return policy.Yes, given a chance folks will take advantage and abuse everything. Interesting they say returns have doubled in the last 5 years. They blame social media which I'm sure , but I wonder if it's also an age group thing like Boomers, Gen X, Millennials, etc?
I worked in a Sears hardware department for a short time in the '80s. We would see these kinds of things almost daily, we referred to them as "rentals." Some of the biggest abusers were employees, making the original purchase using their employee discount and trying to have a relative do the return at full price.When I was in college in the 70's I worked at Sears Pleasantville store. They had a very liberal return policy at that time. Some people with summer homes in OC and Margate would "buy" vacuum cleaners, and even boats in June and return them in September. Some people have, and always will abuse an "honor system" return policy.
Takes all kindsSeveral years ago I got a chainsaw there, it was one of the most expensive models. They had already scanned it at the checkout counter when I noticed the box had been opened. We looked inside and it actually contained one of the cheap models and not the one shown on the box. I guess someone ripped them off by putting the expensive saw in a box from a cheap one. I was really lucky, if I had taken it home and returned it later I doubt they would have believed me.
How do you feel about it Boyd?Interesting article about a mysterious and powerful company that is watching every time your return something...
"Every time shoppers return purchases to Best Buy, they are tracked by a company that has the power to override the store’s touted policy and refuse to refund their money."
"That is because the electronics giant is one of several chains that have hired a service called Retail Equation to score customers’ shopping behavior and impose limits on the amount of merchandise they can return."
"The service also works with Home Depot, JC Penney , Sephora and Victoria’s Secret. Some retailers use the system only to assess returns made without a receipt."
"Retail Equation said its services are used in 34,000 stores, but declined to provide a full list of its clients."